French and Spanish speaking Customer Service Executive

Ref: PL098

Location: West London

Our client, a large international company is seeking to recruit a French and Spanish speaking Customer Service Executive for their offices in West London.
The Job Role

The successful candidate will be responsible for taking first-line support calls from customers, partners, subcontractors and engineers.

They will be responsible for entering information into the call management database, monitoring the call status (making outbound calls) and where necessary escalating the call to the next appropriate level of management and support.

Main Responsibilities

• To work in a team environment handling incoming and outgoing calls from European customers and engineers in the required languages.
• To manage calls effectively from start to finish, obtaining updates and providing them to the relevant parties involved.
• To administer daily, weekly and monthly statistical reports to internal and external customers using a range of software tools.
• To achieve all allocated administration tasks set daily, weekly and monthly etc, including processes spare part orders.
• Follow established escalation procedures to transfer call information to all levels of management and support groups
• Ensure the call management system is up-to-date and accurate at all times
• Comply with all published policy guidelines

The Candidate

• Educated to degree level or equivalent experience in English, French and Spanish
• Fluent command of spoken and written English, French AND Spanish; articulate with clear communication.
• Knowledge of German is a plus.
• A strong and confident communicator in the required languages
• A team player able to work under pressure
• Ability to operate and produce quality work in a busy environment
• Experienced in customer service environments
• Professional telephone manner
• Computer literate with knowledge of software packages such as Microsoft outlook and office
• Experience of working in call centres is preferred

Salary: £ 22-24k

To apply for this role, please email your CV to cv@merrow.co.uk or call: 0845 226 4748 for more information
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Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk