German and French EMEA Account Co-ordinator

Our client is an international company currently looking for German and French EMEA Account Co-ordinator.

Location: Berkshire


Purpose of this role
To act as the main interface between and its external and internal EMEA customers, providing them with an efficient and high quality order management service and support through pro-active account management


Key responsibilities
To support own customers across one or more countries and/or territories.
To process all purchase orders accurately within 24 hours on SAP operating system, verifying all data provided and ensuring appropriate pricing is applied.
To identify orders and customer requested changes which do not comply with the contractual terms and conditions and to liaise closely with partners and sales to ensure appropriate and speedy resolution.
To verify Electronic Data Interchange orders and initiate corrective action
To handle a wide range of customer queries regarding order status and delivery dates.
Quote availability data based upon current product lead times and investigate release dates of new products.
To evaluate all mis-shipment claims, ensure that all necessary checks are carried out and determine whether and how re-shipment and credit must take place.
To review all credit claims and raise credit note request and documentation ensuring all necessary approvals are obtained.
To manage product return requests, ensure they are in accordance with required conditions, obtain necessary approvals and resolve discrepancies.
To undertake specific projects normally aimed at improving working processes and procedures within the group.
To continually identify gaps in processes and pro-actively take action to ensure that a resolution is found.
General commercial awareness and knowledge of industry and competitors’ strategies.
To continually challenge processes and procedures with a view to streamlining and improvement.
To validate and process price protection claims following a price decrease.

Requirement
Customer service background (at least 3 years’ experience preferably)
Fluent written and spoken German & French
Excellent communication skills and telephone manner and ability to deal with people at all levels.
Good knowledge of computer systems and applications. SAP is of particular interest.
Good organisational skills, be able to plan and prioritise quickly and effectively.
Ability to work well as part of a team but also under a high degree of autonomy.
Flexible and able to adjust to a continually changing environment.
Ability to speak and write French and German.
Ability to analyse and improve processes
Ability to work effectively in a pressurised environment
Presentation skills desirable


Salary and additional information

Salary:£11.50 per hour

This Temporary contract has an initial duration of 6 months

Training will be given on SAP