Client Services Administration Agent
Employment Type:
Permanent
Location:
Surrey - South East, United Kingdom
Salary:
£18,000
Posted:
29 Mar 2010
Ref:
PL0932
Languages:
English
Job Description
English
Client Services Administration Agent
Ref: PL0932
Location: Surrey
Our client, a large international company is seeking to recruit a Client Services Administration Agent for their office based in Surrey.
Job Role
To provide efficient administrative support on all client invoicing, credit notes, the set up of new and recurring licences for all territories from the UK.
The job holder will be responsible for identifying requests from the world via e-mail and responding to these within the agreed SLAs.
This role requires a diligent, organized, detail focused individual who will ensure accurate capturing of information to systems and getting the job done. This role involves interaction with the global business and therefore requires an excellent team player with strong interpersonal skills and an ability to build rapport and strong relations with internal colleagues.
Key Responsiblities:
Receiving invoice/credit note requests and checking for correct approval and completeness
Identifying invoice/credit note requests that need to be returned to countries for correction and/or attention by countries
Accurately transferring invoice/credit note data to key systems on behalf of all territories, and submitting to Finance for issuance.
To administrate the system for annual licence renewals.
Communicate effectively and build strong working relations with client support and Sales Support regarding queries on leased products and licences.
To understand and adhere to the Quality procedures and Service Level Agreements with individual territories.
To identify possible process improvements.
To assist in the handling of ad hoc projects as may be required
Acting as first point of contact for internal staff for billing enquiries.
Any other reasonable duties as requested by the Manager.
The Candidate
Strong team player with excellent interpersonal skills and good communication (written and verbal) skills.
Methodical, with an eye for detail.
Organised, flexible and calm under pressure.
Reliable with excellent timekeeping
Happy to work on repetitive tasks
Salary: £18,000
To apply for this role please email your CV to cv@merrow.co.uk or call: 0845 226 4748
Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk
Ref: PL0932
Location: Surrey
Our client, a large international company is seeking to recruit a Client Services Administration Agent for their office based in Surrey.
Job Role
To provide efficient administrative support on all client invoicing, credit notes, the set up of new and recurring licences for all territories from the UK.
The job holder will be responsible for identifying requests from the world via e-mail and responding to these within the agreed SLAs.
This role requires a diligent, organized, detail focused individual who will ensure accurate capturing of information to systems and getting the job done. This role involves interaction with the global business and therefore requires an excellent team player with strong interpersonal skills and an ability to build rapport and strong relations with internal colleagues.
Key Responsiblities:
Receiving invoice/credit note requests and checking for correct approval and completeness
Identifying invoice/credit note requests that need to be returned to countries for correction and/or attention by countries
Accurately transferring invoice/credit note data to key systems on behalf of all territories, and submitting to Finance for issuance.
To administrate the system for annual licence renewals.
Communicate effectively and build strong working relations with client support and Sales Support regarding queries on leased products and licences.
To understand and adhere to the Quality procedures and Service Level Agreements with individual territories.
To identify possible process improvements.
To assist in the handling of ad hoc projects as may be required
Acting as first point of contact for internal staff for billing enquiries.
Any other reasonable duties as requested by the Manager.
The Candidate
Strong team player with excellent interpersonal skills and good communication (written and verbal) skills.
Methodical, with an eye for detail.
Organised, flexible and calm under pressure.
Reliable with excellent timekeeping
Happy to work on repetitive tasks
Salary: £18,000
To apply for this role please email your CV to cv@merrow.co.uk or call: 0845 226 4748
Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk
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